Rehab Centres UK, dedicated to aiding individuals in their pursuit of recovery and rehabilitation from substance misuse, commits to the highest standards of ethics, integrity, and professionalism. This Code of Ethics outlines the values and principles that govern the behaviour and decisions of our organisation, its employees, affiliates, and partners.

1. Respect for Individuals

We pledge to treat every individual seeking help with respect, dignity, and compassion, regardless of their background, circumstances, or the nature of their condition.

2. Privacy and Confidentiality

Protecting the privacy and confidentiality of those who engage with us is paramount. We comply with all applicable data protection laws, ensuring that personal information is handled securely, transparently, and used only for its intended purpose.

3. Accuracy and Integrity of Information

We are dedicated to providing accurate, up-to-date, and reliable information to individuals seeking rehabilitation. We will not misrepresent or exaggerate the services available through the centres we recommend.

4. Informed Consent

We ensure that individuals are fully informed about the services and treatment options available, empowering them to make informed decisions that are right for them, based on their unique needs and circumstances.

5. Non-Discrimination

We uphold a policy of non-discrimination, ensuring equal access to our services regardless of age, race, religion, gender, sexual orientation, disability, or socioeconomic status.

6. Transparency and Honesty

We maintain transparency and honesty in all dealings, openly communicating any affiliations, fees, or financial arrangements with rehabilitation centres and making clear any commercial interests.

7. Conflict of Interest

We will identify and address any conflicts of interest that could compromise the impartiality, objectivity, or integrity of our recommendations and services.

8. Responsibility to Stakeholders

We are committed to fostering positive relationships with all stakeholders, including individuals seeking rehabilitation, treatment providers, employees, and the wider community, aiming for mutual respect and cooperation.

9. Legal and Regulatory Compliance

We adhere to all relevant laws, regulations, and industry guidelines applicable to lead generation services within the healthcare sector in the United Kingdom.

10. Continuous Improvement and Accountability

We strive for continuous improvement in our services and ethical standards. We are accountable for our actions and welcome feedback from all stakeholders to improve our practices and address any concerns promptly.

11. Community Engagement

We will actively engage with the community to promote awareness about substance misuse, rehabilitation, and recovery, and to contribute to the overall wellbeing of society.

12. Employee Wellbeing and Professional Development

We are committed to supporting the wellbeing and professional development of our employees, ensuring a positive, inclusive, and ethical working environment.


This Code of Ethics is a living document, subject to ongoing review and revision to maintain its relevance and effectiveness. All associated with are expected to uphold these principles, fostering a culture of integrity, trust, and respect for every individual we encounter.

Book Your Free Addiction Assessment

We understand this, which is why we offer free telephone addiction assessments with experienced addiction experts and case managers. If we cannot help, we can tell you where could.


Our trained addiction counsellors are on hand 24 hours a day.

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